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Frequently Asked Questions

Please click the question closest to your query and the answer will open up below the question.

Top FAQs:

Login into your My Account and go to Order History page. Click the Return tab of the relevant order if you want Refund or the Replace tab if you want Replacement. Your request will be registered and you will be kept updated on the status of your request and will be guided on the steps to be taken at your end. Please keep the product package ready in the same condition in which it was received. The Return and Replace tabs remains enabled if and so long as you are entitled to return/replace. You can return/replace an item as per the Seller’s Return Policy related to the item. Click the Return Policy tab related to the relevant item to read the Seller’s Return Policy related to the item. Some items are not returnable at all, some are not returnable after a time limit and some items can only be replaced/repaired as per the warranty conditions. It is advisable to read the Seller’s Return Policy related to the item available on the product’s page while adding to cart or wish list or buying directly from product’s page.
Login into your My Account and go to Order History page. Click the Return tab of the relevant order if you want Refund or the Replace tab if you want Replacement. Your request will be registered and you will be kept updated on the status of your request and will be guided on the steps to be taken at your end. Please keep the product package ready in the same condition in which it was received. The Return and Replace tabs remains enabled if and so long as you are entitled to return/replace. You can return/replace an item as per the Seller’s Return Policy related to the item. Click the Return Policy tab related to the relevant item to read the Seller’s Return Policy related to the item. Some items are not returnable at all, some are not returnable after a time limit and some items can only be replaced/repaired as per the warranty conditions. It is advisable to read the Seller’s Return Policy related to the item available on the product’s page while adding to cart or wish list or buying directly from product’s page.
Login into your My Account and go to Order History page. Click the Return tab of the relevant order if you want Refund or the Replace tab if you want Replacement. Your request will be registered and you will be kept updated on the status of your request and will be guided on the steps to be taken at your end. Please keep the product package ready in the same condition in which it was received. The Return and Replace tabs remains enabled if and so long as you are entitled to return/replace. You can return/replace an item as per the Seller’s Return Policy related to the item. Click the Return Policy tab related to the relevant item to read the Seller’s Return Policy related to the item. Some items are not returnable at all, some are not returnable after a time limit and some items can only be replaced/repaired as per the warranty conditions. It is advisable to read the Seller’s Return Policy related to the item available on the product’s page while adding to cart or wish list or buying directly from product’s page.

Q: In how much time I will get the refund for my returned item? Q. What are the different modes of payment available? Q. I don't remember my password. How to retrieve it? Q. How to get the installation service for my item?

Category wise FAQs:

Please click the category closest to your query and the FAQs will open up below the category.

A. Order Tracking & Delivery

Q. How can I check the status of my order?

Q. How to know the confirmation of my order?

Q. Can I change delivery address after placing an order?

Q.Can I check the contents of the package before accepting delivery?

Q. Will I be charged for shipping cost besides the cost of the ordered item?

Q.What to do if the package is opened/tampered with at the time of delivery?

Q.Why to do if I receive a partial order?

Q.What to do if delivery was attempted in my absence?

Q.Can I get my orders delivered faster?

Q.What to do if my package was not delivered fast enough for the I Express Delivery charge paid by me?

Q.What to do if the order status is 'Delivered' but I have not received it?

Q.Can I get my orders from different sellers delivered together?

Q.Can I schedule the delivery of my order per my availability?

Q.What will happen if my order remains undelivered?

Q.Do you ship internationally?

Q.Can I cancel my return or replacement request?

 

B.Cancellation

C.Return/Replacement

D.Refund

E.Payments

F.My Account & Alerts

G.Ratings & Reviews

H.Seller

I.Installation & Repair

J.Rewards & Gift Vouchers

 

Login to see your order details, track order, cancel order return / replace order etc.

 

If you still need help please contact Customer Care.